Track and optimize IT resource allocation, utilization, and capacity planning across projects and service delivery teams. Monitor staffing levels, skill availability, and project demands to ensure effective resource management and delivery capabilities.
Report Objective
Monitor and analyze IT resource utilization, project staffing requirements, and capacity trends to optimize workforce planning, maintain service levels, and ensure appropriate resource allocation across initiatives.
Resource Utilization & Availability
Line chart showing utilization rates by skill category and time-series view of resource availability
Questions to Consider:
How are utilization rates trending across different skill categories?
What is the current bench capacity vs. target levels?
Are there emerging skill gaps or overallocation risks?
How does vacation and PTO impact our capacity planning?
Which skill categories consistently show high utilization?
Are there seasonal patterns in resource utilization?
How close are we to maximum sustainable utilization levels?
Which periods show critical resource constraints?
How does availability align with upcoming project needs?
What is the trend in our buffer capacity?
Project Resource Demand
Bar chart displaying resource demands by project type and skills
Questions to Consider:
What is the projected resource demand for upcoming projects?
How does current capacity align with forecasted needs?
Which skill sets are most in demand?
Are there resource conflicts between critical projects?
Which project types require the most resources?
How balanced is our project portfolio from a resource perspective?
Are there opportunities to better distribute demand?
Which skills should we prioritize for hiring?
Are there skill gaps in our current workforce?
How does demand align with our training programs?
Service Delivery Metrics
Table showing key service delivery KPIs and resource impact
Questions to Consider:
Are current staffing levels adequate for meeting SLAs?
How do resource constraints impact delivery quality?
What is the correlation between utilization and delivery performance?
month
sla_compliance
resource_gap
Mar 2024
96.5
−5
Mar 2024
96.4
−7
Mar 2024
96.5
−7
Mar 2024
96.5
−7
Mar 2024
96.5
−7
Mar 2024
96.4
−8
Mar 2024
96.5
−7
Mar 2024
96.5
−7
Mar 2024
96.6
−6
Mar 2024
96.5
−7
What is the relationship between resource gaps and SLA compliance?
Are there critical thresholds for minimum staffing levels?
How do resource constraints impact service quality?
Strategic Planning Considerations
Evaluate hiring needs based on projected demand and skill gaps
Assess training requirements to build capacity in high-demand skills
Review resource allocation policies and optimization opportunities
Analyze impact of upcoming projects on capacity requirements
Consider contingency planning for peak demand periods
Evaluate outsourcing needs for specialized skills
Review resource forecasting accuracy and adjustment needs
Assess effectiveness of current capacity management processes