Track and analyze the performance of our contractor program across key metrics including project volume, revenue generation, customer satisfaction, and contractor participation to ensure program health and identify growth opportunities.
Monitor and evaluate the contractor program's performance across multiple dimensions including project completion, revenue generation, customer satisfaction, and contractor participation rates. This monthly analysis helps identify trends, opportunities for program optimization, and areas requiring attention to maintain service quality and program growth.
Analysis of monthly project volume and revenue trends
Questions to Consider:
How has project volume trended month-over-month and year-over-year?
What is the average revenue per project and how is it trending?
Are there seasonal patterns in project volume or revenue?
Which service categories are driving the most revenue growth?
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Evaluation of customer satisfaction scores and completion rates
Questions to Consider:
How are customer satisfaction scores trending across service categories?
What is the relationship between completion rates and satisfaction scores?
Are there specific service categories showing concerning trends?
What best practices can be identified from high-performing categories?
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Analysis of contractor participation and performance metrics
Questions to Consider:
How is the number of active contractors trending by service category?
Are there service categories where we need to recruit more contractors?
What is the correlation between contractor count and project completion rates?
How does contractor retention vary by service category?
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