Track and analyze customer satisfaction metrics across all service aspects, identifying trends in guest feedback, response times, and service quality to drive continuous improvement in customer experience.
Report Objective
Monitor and evaluate customer satisfaction trends across all restaurant operations, focusing on key metrics including overall satisfaction scores, response times, and complaint resolution rates. This analysis helps identify service gaps and opportunities for enhancement in the customer experience.
Overall Customer Satisfaction Trends
Line chart showing monthly satisfaction scores and complaint resolution rates
Questions to Consider:
How has overall customer satisfaction trended over the past 12 months?
What is the correlation between response times and satisfaction scores?
Are there seasonal patterns in customer satisfaction levels?
What is the month-over-month change in satisfaction scores?
Are there any significant deviations from the trend?
How do current scores compare to our target benchmarks?
What percentage of complaints are we resolving within 24 hours?
Are there any trends in resolution rates?
How does this compare to industry standards?
Feedback Category Analysis
Bar chart displaying satisfaction scores and feedback volume by category
Questions to Consider:
Which areas of service receive the most feedback?
What are the lowest-performing categories requiring immediate attention?
How does feedback volume correlate with satisfaction scores?
Which categories receive the most customer feedback?
What are the lowest-rated service areas?
How does feedback volume relate to satisfaction scores?
Service Timing Performance
Table showing service metrics by meal period
Questions to Consider:
How do service times vary across different meal periods?
Which meal periods show the strongest correlation between service time and satisfaction?
Are there specific operational bottlenecks during peak periods?
Which meal period has the best balance of service time and satisfaction?
Are there specific operational challenges during certain periods?
How can we optimize service times while maintaining satisfaction?