Monthly Homebuilding Quality Control Metrics Review

Track and analyze key quality control metrics across construction projects, focusing on defect rates, inspection outcomes, and customer satisfaction to ensure high construction standards and identify areas for process improvement.

Report Objective

Monitor and evaluate quality control performance across active construction projects, analyzing defect trends, inspection pass rates, and customer satisfaction metrics to maintain construction excellence and identify process improvement opportunities.

Construction Quality Metrics

Time series analysis of defect rates and inspection outcomes

Questions to Consider:

Mar 2024Apr 2024May 2024report_date4.0%4.2%4.4%4.6%4.8%5.0%sum(defect_rate) vs. construction_phasesum(defect_rate)construction_phaseHow are Defect Rates Trending Across Construction Phases?Defect rates vary by construction phase with overall improving trend

  • Which construction phases show the highest defect rates?

  • Are there seasonal patterns in defect rates?

  • How do defect rates correlate with project complexity?

  • Which construction phases have the highest pass rates?

  • How do pass rates compare to historical benchmarks?

  • What factors contribute to failed inspections?

FoundationFramingMEPDrywallFinishingconstruction_phase0.0%500.0%1000.0%1500.0%sum(inspection_pass_rate)sum(inspection_pass_rate)What are the First-Time Inspection Pass Rates?Inspection pass rates showing steady improvement across phases

Customer Satisfaction and Warranty Claims

Analysis of customer satisfaction scores and warranty claim patterns

Questions to Consider:

Mar 2024Apr 2024May 2024report_date4.24.24.3satisfaction_scoresatisfaction_scoreCustomer Satisfaction vs. Warranty Claims TrendCustomer satisfaction remains high despite fluctuating warranty claims

  • How does satisfaction correlate with warranty claims?

  • Are there seasonal patterns in customer satisfaction?

  • What drives changes in satisfaction scores?

  • What types of warranty claims are most common?

  • How quickly are warranty claims resolved?

  • Are there patterns in claim frequency by home type?

Mar 2024Apr 2024May 2024report_date0.00.51.01.5warranty_claims_per_homewarranty_claims_per_homeMonthly Warranty Claims per HomeWarranty claims showing downward trend over past quarter

Quality Control Process Efficiency

Evaluation of inspection efficiency and rework metrics

Questions to Consider:

Mar 2024Apr 2024May 2024report_date1.92.02.12.22.3avg_inspection_time_daysavg_inspection_time_daysQuality Control Process Efficiency MetricsInspection time and rework hours showing improvement

  • What factors impact inspection response time?

  • How does rework correlate with inspection efficiency?

  • Are there bottlenecks in the QC process?

Areas for Additional Focus