Track and analyze key metrics for appliance, tool, and houseware repair services, focusing on repair efficiency, customer satisfaction, and service quality across different product categories.
Report Objective
Monitor and evaluate the performance of repair services across appliances, tools, and housewares categories. Focus on operational efficiency, service quality, and customer satisfaction to identify areas for improvement and maintain high service standards.
Repair Volume and Completion Trends
Line chart showing monthly repair volumes and completion rates
Questions to Consider:
How has the total volume of repairs changed month over month?
Are there seasonal patterns in repair demand?
Is the completion rate maintaining acceptable levels as volume changes?
What is the month-over-month change in repair volume?
How does the completion rate correlate with volume changes?
Are there any concerning trends in either metric?
Category Performance Analysis
Bar chart comparing repair volumes and success rates across product categories
Questions to Consider:
Which product categories have the highest repair volumes?
Are success rates consistent across categories?
Do certain categories require additional resource allocation?
Which categories have the highest repair volumes?
Are success rates consistent across categories?
Which categories might need additional attention or resources?
Customer Satisfaction Metrics
Line chart tracking satisfaction scores and first-time fix rates
Questions to Consider:
How are customer satisfaction trends correlating with repair metrics?
What is the relationship between first-time fix rates and overall satisfaction?
Are there specific months showing notable changes in customer satisfaction?
How has customer satisfaction evolved over time?
What is the correlation between first-time fixes and satisfaction?
Are there any months showing significant changes in either metric?