Track and analyze staff performance metrics across service quality, efficiency, and revenue generation to optimize workforce management and identify areas for recognition and development.
Report Objective
Monitor individual and team performance metrics in restaurant operations, focusing on service quality, sales effectiveness, and operational efficiency. This monthly analysis helps identify top performers, development opportunities, and staffing optimization needs.
Service Quality and Customer Satisfaction
Bar charts showing customer satisfaction scores and complaint rates by staff member
Questions to Consider:
How do individual staff members compare on customer satisfaction metrics?
What patterns emerge in customer feedback across different shifts?
Are there specific service areas where staff consistently excel or need improvement?
How do satisfaction scores correlate with peak vs. off-peak hours?
Which staff members consistently receive the highest satisfaction scores?
Are there any concerning trends in lower-performing staff members?
How do scores correlate with experience level and training?
Which staff members have the lowest complaint rates?
Are complaints concentrated among specific staff members?
How do complaint patterns relate to shift assignments?
Sales Performance and Upselling
Line chart tracking average check size and special item sales by server
Questions to Consider:
Which staff members consistently achieve higher average check values?
How effective are servers at promoting specials and premium items?
What is the correlation between upselling success and customer satisfaction?
Are there best practices from top performers that can be shared?
Which servers excel at maximizing check values?
How does check size correlate with customer satisfaction?
What upselling techniques are most effective?
Who are the most effective staff at promoting specials?
What techniques do top performers use for special item sales?
How do special item sales impact overall check size?
Operational Efficiency
Table and bar chart showing key efficiency metrics by staff member
Questions to Consider:
How do table turnover rates compare across staff members?
Are there variations in order accuracy and timing metrics?
Which servers handle peak periods most effectively?
How does experience level correlate with efficiency metrics?
Which staff members manage tables most efficiently?
How does turnover rate impact customer satisfaction?
Are there best practices that can be shared across the team?
Which staff members maintain the highest order accuracy?
How does accuracy correlate with experience level?
What impact does rush hour have on accuracy rates?