Track and analyze key performance metrics for our installation services team, focusing on completion rates, customer satisfaction, and revenue generation to ensure high-quality service delivery and identify areas for improvement.
Report Objective
Monitor and evaluate installer performance across key metrics including completion rates, customer satisfaction, and revenue generation. Identify trends and patterns in service delivery to maintain service excellence and drive continuous improvement in our installation services.
Installer Performance Metrics
Review of key performance indicators across our installer network
Questions to Consider:
How are completion rates trending across our installer network?
Which installers consistently maintain high customer satisfaction ratings?
What is the distribution of revenue per job across installers?
Which installers consistently maintain high completion rates?
Are there patterns in completion rate variations?
How many installers are meeting the target completion rate?
Is there a clear correlation between satisfaction and revenue?
Which installers achieve both high satisfaction and revenue?
Are there any outliers in the relationship?
Service Type Analysis
Analysis of performance metrics by installation service type
Questions to Consider:
Which service types show the highest on-time completion rates?
Are there specific services that consistently take longer than estimated?
How does completion time vary across different installation types?
Which services typically require the most time?
How do actual completion times compare to estimates?
Are there opportunities to optimize completion times?
Which service types show the highest on-time completion rates?
Are there specific services struggling with timely completion?
How do on-time rates correlate with service complexity?
Areas for Performance Optimization
Evaluate installer training needs based on performance metrics
Review pricing strategy for different service types based on completion times and resource requirements
Assess scheduling efficiency and resource allocation across service types
Analyze customer feedback patterns to identify improvement opportunities
Review service level agreements for different installation types
Investigate best practices from top-performing installers