Track and analyze warranty claims patterns, defect rates, and resolution metrics across all home projects to identify quality control issues, improve construction practices, and reduce future warranty costs.
Report Objective
Monitor and analyze quarterly warranty claims data to identify trends in construction quality, assess the effectiveness of quality control measures, and recommend improvements to reduce future warranty costs while maintaining customer satisfaction.
Warranty Claims Volume and Categories
Bar chart showing warranty claims by category and trend analysis
Questions to Consider:
Which construction elements generate the most warranty claims?
How do claim volumes compare to previous quarters?
Are there seasonal patterns in specific types of claims?
What is the average cost per claim category?
Which categories show the highest claim volumes?
Are there patterns in claim types that suggest systemic issues?
How do claim volumes align with construction complexity?
Which claim categories have the highest financial impact?
How do repair costs vary by claim type?
Are there opportunities for cost reduction through preventive measures?
Resolution Time and Customer Satisfaction
Line chart tracking resolution metrics and satisfaction scores
Questions to Consider:
What is the average time to resolve warranty claims?
How does resolution time impact customer satisfaction?
Are there specific claim types with longer resolution times?
Which contractors show the best resolution performance?
What is the trend in resolution times?
Are there specific weeks with notable performance changes?
How do resolution times impact customer satisfaction?
What is the relationship between resolution speed and satisfaction?
Is there an optimal resolution time target?
Are there outliers that require investigation?
Quality Control Impact Analysis
Scatter plot comparing inspection scores to warranty claims
Questions to Consider:
How do pre-delivery inspection scores correlate with warranty claims?
Which quality control measures are most effective?
Are there common factors in homes with fewer claims?
What is the relationship between construction timeline and warranty issues?
What is the relationship between inspection scores and warranty claims?
Are there threshold scores that predict fewer claims?