Track and analyze client engagement metrics, support performance, and project health to ensure optimal service delivery and client satisfaction. This report focuses on key performance indicators related to client interaction quality, response times, and support efficiency.
Report Objective
Monitor and evaluate client engagement effectiveness through analysis of satisfaction scores, support metrics, and project status to maintain high service quality and identify areas for proactive improvement.
Client Satisfaction and Response Time Trends
Line chart showing weekly client satisfaction scores and average response times
Questions to Consider:
How are satisfaction scores trending week-over-week?
Are there correlations between response times and satisfaction scores?
What factors might be influencing changes in satisfaction levels?
What is the week-over-week trend in satisfaction scores?
Are there any notable patterns or cycles in satisfaction levels?
How do current scores compare to historical averages?
How has response time changed over recent weeks?
Are we meeting our response time targets?
What factors influence response time fluctuations?
Support Ticket Analysis
Bar chart displaying ticket volume by priority level and resolution rates
Questions to Consider:
What is the distribution of tickets across priority levels?
Are there patterns in resolution rates for different priority levels?
How has the overall ticket volume changed over time?
How is the distribution of tickets evolving?
Are there trends in specific priority levels?
What is driving changes in ticket volume?
How do resolution rates vary by priority level?
Are we meeting SLA targets for each priority level?
What can be done to improve lower-performing areas?
Project Portfolio Health
Line chart tracking active projects and key project metrics
Questions to Consider:
How is the active project count trending?
Are we maintaining appropriate staffing levels for current projects?
What is the distribution of projects across different phases?