Weekly Customer Feedback Summary - Home Furnishings Retail
Track and analyze customer service performance metrics including satisfaction scores, response times, and issue resolution rates to identify areas for service improvement and maintain high customer satisfaction levels.
Report Objective
Monitor customer service performance and satisfaction trends on a weekly basis, focusing on key metrics such as response times, satisfaction scores, and issue categories to ensure excellent customer service delivery and identify areas requiring immediate attention.
Customer Satisfaction and Response Time Trends
Line chart showing weekly satisfaction scores and response times
Questions to Consider:
How are satisfaction scores trending week-over-week?
Are there correlations between response times and satisfaction scores?
What factors might be influencing changes in these metrics?
What is the week-over-week change in satisfaction scores?
Are there any notable patterns or cycles in satisfaction levels?
How do current scores compare to historical averages?
How have response times changed over recent weeks?
Are we meeting our target response time goals?
What factors might be affecting response time performance?
Issue Categories and Resolution Rates
Bar chart displaying issue distribution and resolution rates
Questions to Consider:
Which issue categories are most common?
How do resolution rates vary by category?
Are there recurring patterns in specific issue types?
Which categories generate the most support tickets?
How do resolution rates vary across different issue types?
Are there categories requiring additional attention or resources?
Ticket Volume Analysis
Line chart showing weekly ticket volumes
Questions to Consider:
How is the overall volume of customer service tickets trending?
Are there specific days or times when volume spikes?
How does staffing align with ticket volume patterns?
What is the week-over-week change in ticket volume?