Track and analyze key customer health indicators across product usage, support experience, and risk metrics to proactively identify trends and opportunities for intervention.
Monitor and analyze weekly customer health metrics across integrated hardware and software solutions to identify trends, risks, and opportunities for proactive engagement and customer success interventions.
Line chart showing weekly active users and usage scores
Questions to Consider:
How is product adoption trending across the customer base?
Are there any concerning patterns in usage metrics?
What is the relationship between usage scores and customer satisfaction?
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Bar chart displaying support case volumes and resolution times
Questions to Consider:
How are support case volumes trending?
What is the distribution of case priorities?
Are there patterns in resolution times that need attention?
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Line chart showing at-risk accounts and renewal probability trends
Questions to Consider:
How many accounts are currently at risk?
What is the trend in renewal probability?
Are there correlations between support issues and risk levels?
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Analyze patterns in product usage data to identify early warning signs of customer dissatisfaction
Review support case trends to identify potential product improvement opportunities
Investigate correlation between usage patterns and renewal probability
Assess effectiveness of customer success interventions on at-risk accounts
Evaluate impact of product updates on customer health metrics
Review customer feedback themes for systemic issues
Analyze customer segments for targeted engagement strategies
Evaluate effectiveness of onboarding processes on long-term health scores