Track and analyze guest satisfaction metrics, response performance, and feedback patterns to improve customer service and guest experience in our restaurants and bars
Report Objective
Monitor weekly guest satisfaction trends, feedback patterns, and service response metrics to identify areas for improvement and maintain high service standards across our establishments. This report helps management track customer sentiment, response effectiveness, and emerging issues requiring attention.
Guest Satisfaction Trends
Track overall satisfaction scores and feedback volume trends
Questions to Consider:
How has overall guest satisfaction trended over the past weeks?
Are there any notable changes in feedback volume?
What is the relationship between response time and satisfaction scores?
What is the week-over-week change in satisfaction scores?
Are there any seasonal patterns in guest satisfaction?
How does feedback volume correlate with satisfaction scores?
Are we meeting our target response time goals?
What factors contribute to response time variations?
How does response time impact guest satisfaction?
Feedback Categories Analysis
Analyze feedback distribution across different operational areas
Questions to Consider:
Which areas receive the most feedback?
How do satisfaction scores vary by category?
Are there emerging patterns in specific categories?
Which categories receive the most feedback?
How do satisfaction scores vary across categories?
Are there specific areas requiring immediate attention?
Response Performance Metrics
Monitor service recovery and response effectiveness
Questions to Consider:
How effective is our response rate to guest feedback?
Are we meeting our target resolution times?
What trends exist in our response performance?
Are we maintaining our target response rate?
What trends exist in our response performance?
How can we improve our response rate?
What is the trend in resolution times?
Are there specific types of issues taking longer to resolve?