Track and analyze guest satisfaction metrics across hotel and gaming operations, focusing on overall satisfaction scores, category-specific performance, and guest feedback trends to drive service improvements and enhance guest experience.
Monitor weekly guest satisfaction performance across hotel and casino operations, identifying trends in overall satisfaction, specific service categories, and guest feedback to drive operational improvements and maintain service excellence.
Line chart tracking overall satisfaction scores and NPS trends
Questions to Consider:
How are overall satisfaction scores trending week-over-week?
What is the current NPS trend and how does it compare to our targets?
Are there any seasonal patterns in guest satisfaction?
How has the survey response rate changed over time?
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Bar chart showing satisfaction scores across different service categories
Questions to Consider:
Which service categories are performing above/below expectations?
Are there consistent patterns in category performance?
How do gaming experience ratings compare to other hospitality services?
What categories show the most variation in scores?
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Line chart tracking guest comment volume and sentiment
Questions to Consider:
What is the trend in guest feedback volume?
How has the sentiment of guest comments evolved?
Are there correlations between comment sentiment and overall satisfaction?
Which feedback themes require immediate attention?
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Analyze satisfaction patterns by guest segment (first-time vs. returning, gaming vs. non-gaming)
Review correlation between service recovery actions and satisfaction scores
Evaluate effectiveness of recent service improvements based on guest feedback
Investigate opportunities for staff training based on category performance
Compare satisfaction metrics across different days of the week
Assess impact of special events or promotions on guest satisfaction
Review response rates across different guest segments
Analyze relationship between length of stay and satisfaction scores