Track and analyze installation service performance metrics focusing on schedule adherence, completion rates, and customer satisfaction to optimize service delivery and resource utilization.
Report Objective
Monitor and evaluate weekly installation services performance across key dimensions including schedule adherence, completion rates, and customer satisfaction. Identify trends and patterns to optimize resource allocation and improve service delivery efficiency.
Installation Schedule Performance
Line chart tracking weekly scheduled vs. completed installations and on-time performance rate
Questions to Consider:
How do completion rates compare to scheduled installations?
What is the trend in on-time performance?
Are there specific patterns in schedule variations?
How does the completion rate vary week over week?
Are there consistent patterns in installation volume?
What is the average gap between scheduled and completed installations?
What is the trend in on-time performance?
Are there specific weeks with notable performance changes?
How stable is the on-time rate over time?
Installation Type Analysis
Bar chart showing distribution of installations by product category
Questions to Consider:
Which product categories require the most installation resources?
How does installation duration vary by product type?
Are there opportunities to optimize scheduling by product mix?
Which product categories demand the most installation capacity?
How does installation complexity vary across categories?
Are there opportunities to optimize scheduling by product type?
Resource Utilization and Customer Satisfaction
Line chart tracking installer capacity utilization and customer satisfaction scores
Questions to Consider:
How effective is our current resource allocation?
What is the relationship between utilization and customer satisfaction?
Are there seasonal patterns in capacity needs?
How does capacity utilization affect customer satisfaction?
Are we maintaining service quality while optimizing resource use?
What is the optimal utilization rate for maximum satisfaction?